Privacy Policy
Last updated: May 28, 2026
Metro K9 Academy Resort and Spa ("Metro K9," "we," "us," or "our") operates the website at www.metrok9.org. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website or services. By using our website, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, including:
- Name — provided when you submit a contact form, booking inquiry, or litter inquiry.
- Email address — used to respond to your inquiry and send service-related communications.
- Phone number — used to follow up on boarding, training, or breeding inquiries, or to contact you about your dog.
- Dog information — breed, age, and other details you share when inquiring about boarding, day care, grooming, or training services.
- Billing and payment information — collected at the time of booking or service purchase; processed securely through our payment provider and not stored by Metro K9.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries about breeding, training, boarding, grooming, and day care services.
- Schedule and confirm reservations and appointments.
- Contact you about your dog's stay, training progress, or upcoming litter availability.
- Send service reminders, appointment confirmations, and follow-up communications.
- Improve the quality of our website and services.
We will not contact you for marketing purposes without your consent. You may opt out of marketing communications at any time by replying "STOP" to any text message or emailing us at the contact information below.
Data Storage and Security
Your personal information is stored securely and accessible only to Metro K9 staff who need it to provide services to you. We implement reasonable technical and organizational safeguards to protect your data against unauthorized access, disclosure, or loss.
We do not sell, rent, or trade your personal information to third parties. We do not share your information with advertisers or data brokers.
Cookies and Analytics
Our website uses cookies and similar tracking technologies to improve your experience and analyze site usage. Specifically:
- Google Analytics 4 (GA4) — We use Google Analytics (Measurement ID: G-CLWXMMVEJ1) to understand how visitors interact with our website, including page views, session duration, and referral sources. This data is aggregated and anonymized. Google may store cookies on your device to provide this service. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
- Functional cookies — We may use cookies to remember your preferences (such as your location for service area calculations) during your session.
Most web browsers allow you to control cookies through browser settings. Disabling cookies may affect some functionality of our website.
Third-Party Services
Our website may include links to third-party websites (such as Facebook or Google Maps). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.
We use Google Fonts and other third-party resources to render our website. These services may collect basic usage data under their own privacy policies.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Right to access — You may request a copy of the personal information we hold about you.
- Right to correction — You may request that we correct inaccurate or incomplete information.
- Right to deletion — You may request that we delete your personal information. We will honor such requests to the extent permitted by law (some information may need to be retained for legal or business purposes).
- Right to opt out of marketing — You may opt out of marketing communications at any time without affecting your ability to receive service-related communications.
- California residents (CCPA) — California residents have the right to know what personal information is collected, to request deletion, and to opt out of the sale of personal information. Metro K9 does not sell personal information.
To exercise any of these rights, please contact us using the information below.
Children's Privacy
Our website is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:
- Phone / Text: (201) 230-2285
- Address: 570 Mine Brook Road, Bernardsville, NJ 07924
- Website: Contact Form